Q4 FY23 Performance and Business Highlights
Continuous Technology Enhancement to Drive Operational
Efficiency
CreditAccess
Grameen
Ensures Quick And Seamless Delivery of Need Based Financial Products and Services backed by Robust Technology Infrastructure
High touch-high tech delivery model:
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Digitized all customer touchpoints
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Field staff equipped with handheld tabs for managing Kendra
meetings & collections
Automated/ paperless customer on-boarding, faster KYC, and CB
checks
Lower TAT, same day and on-field loan disbursements
Geotagging of Kendra locations to optimize field visits
Cashless disbursement / digital repayment options for customers
Robust CBS to support innovative product features, and enhanced
data analytics for anticipating future trends
Strong tech-enabled internal audit, risk, and control systems to
enable real-time field risk monitoring
Future Upgrades & Investments
Upgradation of CBS to the latest version over the next 18-24 months to
enable higher business scalability
Investment in Enterprise Service Bus and Microservices Architecture will
allow us to be more agile and connect seamlessly with external financial
and fintech ecosystems
Enhancement of existing mobility apps including automation of entry
through image reading, single platform for all apps
Extension of workflow capabilities for process automation and more
RPA enabled processes for faster processing
Active exploration of partnerships with fintech players to implement
innovative digital solutions
Investment in zero code platforms and tools leading to faster
implementation of new technologies
www.creditaccessgrameen.in
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