One NZ FY2023 EBITDAF Guidance Update

One simple business • Pivoted from changing out parts of our existing IT stack with a new vendor to upgrading these components with existing partners A new Business Simplification programme is helping us to become an even leaner and more efficient business and deliver further gains in customer service and cost reduction • Focus areas include: • Product rationalisation · Improved digital first customer journeys and experience Operational excellence driven by Al, robotics and automation Technology modernisation Our new brand drives this focus within the business: One plan, One click, One call, One bill, One process, One decision maker, One meeting

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