BFL Loan Loss Provision and Operating Expenses
Digital Initiatives to offer best in class customer
experience
Smart Assist
Co-Brow sing capabilities: First
time in India
Face-2-Face meetings NOW Screen-2-
Screen (device agnostic platform
customers)
for
New Business form filling via INSTAB
screen sharing
A Secured platform
for application
processing & online payment collection.
Voice calling feature gone live
53,000+ business logins since launch by
9000+ unique users
WhatsApp
BAJAJ Allianz
Real Time servicing Platform
130,000+ Transactions Done in Q1 FY22,
an increase of 8% over Q1 FY21
109,000+ unique users in Q1 FY22, an
increase of 50% over Q1 FY21
F-SERV
i-Serve
Award winning - Video Based Policy
Servicing tool
A total of approx. 27,000+ call volume
since launch
Available in 11 languages
160,000+ Sessions
SMART
done since launch
# IC Insurance Consultants
Few Other Initiatives:
GYDE
Whatsapp for ICs#
Marketing Assist
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