HDFC Corporate Update
ESG & Other Initiatives
IT & DIGITALISATION INITIATIVES
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Board level Information Technology Committee
director and members of senior management.
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HDFC
comprising two independent directors, a whole-time
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Information Security and Steering Committee monitors the progress of information security and cyber
security.
Emphasis on regulation and compliance with respect to consent management, data protection &
privacy.
Online portals for home loan customers, depositors, channel partners and deposit agents - growing
trend of digital on-boarding of customers.
HDFC's website in six vernacular languages to serve the needs of customers in Tier II and Tier-III cities
and rural areas.
Advanced conversational chatbot with Natural Language Processing (NLP) and Machine Learning (ML)
technology.
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Using digital and social media marketing strategies and tools to reach out customers.
Lifecycle management programme for upselling and cross-selling products to HDFC's existing
customers using advanced predictive analytical tools.
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