SoftBank Financial Performance and Response Initiatives

Customer Satisfaction for Prices =SoftBank Ultra Giga Monster Plus (50GB+) plan Y! mobile All smartphone price plans LINE MOBILE All smartphone price plans Satisfied Satisfied Satisfied 96% 94% 94% Question: At what level are you satisfied with the current pricing? (Note) Survey by the Company in September 2019. Survey for customer satisfaction (SoftBank: n=900, Y!mobile: n=900, LINE MOBILE: n=1,700) 18

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