2018 Credit Presentation

ROI Mortgages: €23.7bn New Lending volumes and Market Share 25% €1.4bn 27% €2.0bn 2018 Credit Presentation ROI Mortgages (gross) €24.3bn €24.1bn €23.7bn 27% €5.3bn €7.3bn €9.5bn €7.2bn €5.8bn €4.4bn €2.3bn 2016 2017 2018 New Lending Volumes¹ Market Share €11.8bn €10.9bn €9.8bn Dec 16 Dec 17 Dec 18 Tracker Variable Rates Fixed Rates 37 37 Pricing strategy • Fixed rate led mortgage pricing strategy which provides value, certainty and stability to our customers and to the Group • Fixed rate products accounted for c.92% of our new lending in 2018, up from c.30% in 2014 Distribution strategy • Market share of 27% in 2018 consistent with 2017 Re-entered the Irish mortgage broker market in late 2018 Wider proposition 7 in 10 ROI customers who take out a new mortgage take out a life assurance policy through BOI Group 3 in 10 ROI customers who take out a new mortgage take out a general insurance policy through BOI Group with insurance partners LTV profile Average LTV of 61% on existing mortgage stock at Dec 2018 (Dec 17: 63%, Dec 16: 72%) Average LTV of 71% on new mortgages in 2018 (Dec 17: 69% 2, Dec 16: 67%²) Tracker mortgages • €9.3bn or 95% of trackers at Dec 2018 are on a capital and interest repayment basis • 79% of trackers are Owner Occupier mortgages; 21% of trackers are Buy to Let mortgages • Loan asset spread on ECB tracker mortgages was c.65bps³ in 2018 1 Excluding portfolio acquisitions (2016 - €0.2bn; 2017 - €0.1bn; 2018 - Nil) 2 LTV on new business includes the impact of the portfolio acquisitions 3 Average customer pay rate of 109bps less Group average cost of funds of 44bps Bank of Ireland

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