ANNUAL INTEGRATED REPORT 2021
48
ANNUAL INTEGRATED REPORT 2021 | AXTEL
Highly relevant
material issue
1.
Information security
Type of impact
Current and positive,
potential and negative for
our customers.
Actions to mitigate impacts
•
•
•
We follow best practices as defined in international standards.
2.
Energy efficiency
Current and positive for
•
We have an Information Security Management System.
We make our public information security posture available to any stakeholder.
We included more renewable energies in our operations with higher energy demand.
the environment and our
operation.
•
We improved energy efficiency.
•
We shut down disused telephone exchanges.
3.
Network reliability
Current and positive,
potential and negative for
our customers
•
We have a Business Continuity Management System in place.
•
We are ISO 22301 certified.
4.
Ethics, anti-corruption
and values
Potential and negative for
our employees, society, and
human rights
•
•
.
•
We launched Axtel's first anti-bribery system for the public sector bidding process which is ISO 37001
certified.
We provided employees with updates on the Code of Ethics.
•
We communicated our Anticorruption Policy to employees and trained them on this issue.
We received signatures for the Conflict of Interest and Confidentiality of Information Letter.
We requested suppliers sign the Code of Ethics.
5.
Customer privacy
Current and positive,
6.
Environmental and
social risk management
in the operation
7.
Product and service
innovation
potential and negative for
our customers
Current, potential, and
negative for the environment
and society
Current, potential, and
positive for society and the
economy
•
We communicated our Anti-Corruption Policy to suppliers.
•
We assessed our operations on corruption-related risks.
•
•
•
•
We conducted ongoing inspections of contractors to prevent the risk of forced or child labor.
We make our privacy notice available to all stakeholders.
We have a weather events committee.
We perform preventive maintenance routines throughout the network for events caused by climate
change.
We have different mechanisms to promote innovation, such as: the Axtel Innovation Model, Innsight,
Innovation Hub, NAVE and Axtel Labs
•
We implemented the Axtel Digital initiative.
Note. Details of actions to mitigate impacts are described throughout the report in the corresponding topic section.
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