Investor Presentaiton
PROCEDURE FOR RESOLUTION OF
GRIEVANCES
Case 2: If the grievance received is such that action has to be taken
by a subordinate office, then such grievance shall be forwarded by
Nodal Officer (PG) to the concerned subordinate organisation.
Nodal Officer (PG) of the subordinate office can call for clarification
of complaints from the complainant or in case resolution of
grievance takes time, he can send interim reply to the complainant.
After the grievance is examined by the subordinate office and
appropriate action is taken (i.e. grievance is resolved), Nodal Officer
(PG) of subordinate office shall send Action Taken Report online to
the parent Department.
ATR received from sub-ordinate office should be forwarded online to
Nodal Officer (GGC) for final disposalView entire presentation