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Investor Presentaiton

PROCEDURE FOR RESOLUTION OF GRIEVANCES Case 2: If the grievance received is such that action has to be taken by a subordinate office, then such grievance shall be forwarded by Nodal Officer (PG) to the concerned subordinate organisation. Nodal Officer (PG) of the subordinate office can call for clarification of complaints from the complainant or in case resolution of grievance takes time, he can send interim reply to the complainant. After the grievance is examined by the subordinate office and appropriate action is taken (i.e. grievance is resolved), Nodal Officer (PG) of subordinate office shall send Action Taken Report online to the parent Department. ATR received from sub-ordinate office should be forwarded online to Nodal Officer (GGC) for final disposal
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