Grow & Scale - Improving Sales Effectiveness

Make it Easy | Providing convenient support and advice across channels HIGH ASSIST (Contact Centre) Convenient support and advice, accessible anywhere, also catering to more complex needs F28 OBJECTIVES Scotiabank Global Business Services Colombia HIGH TOUCH (Branch) Personalized, high-quality, in-person advice for more complex client needs; diminishing transactions Scotiabank F28 OBJECTIVES ~15MM+ # of Al Assisted Interactions¹ From ~1MM today ~20 Contact Centre Service FTE per 100k Clients From ~30 today +25-30% Sales Volume Per Advisor Note: For footnoted information refer to slides 39 to 43 3446 Yonge St Toronto 60%+ Sales FTE / Total Branch FTE From ~50% today 19 11:

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