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Investor Presentaiton

OPEX and Cost to Income Operating costs grew in line with the growth in the loan book and rightsizing of the business exercise Operating Costs (GHC'million) Commentary 140.0 120.0 100.0 92.3 80.0 60.0 40.0 20.0 90.0% 2017 122.5 2018 Cost-to-Income Ratio (%) 85.0% 80.0% 80.6% 72.7% 75.0% 70.0% 65.0% December 2019 results unaudited 127.2 2019 2017 2018 2019 86.7% Operating costs are up 4% from the previous year The cost-to-income ratio is up from 72,7% in 2018 to 86,7% in 2019 ŷ The increase in the cost-to-income ratio was largely driven by once-off items which includes the right-sizing of the business The total cost was taken in December 2019, increasing costs and affecting profitability for the 2019 financial year, however, these savings will be realised in the upcoming years 17 Strictly Private & Confidential
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