2021 ESG Report

59 2021 ESG Report CRCBANK 60 CSRC Bank cares for employees' families by providing their children with a nine-year compulsory education pre- primary tuition supplement and reimbursing their children's medical expenses for pediatric medical insurance premiums in accordance with regulations. On the basis of participating in basic pension insurance, CSRC Bank has established an enterprise annuity plan to guarantee the level of treatment for the employees after retirement. CSRC Bank pays attention to the work-life balance of its employees and enriches their spare time. The Workers' Congress leads the associations to set up sports, talent, life service and knowledge and skills departments and organizes activities on a regular basis. We organized more than 1,300 activities of various associations throughout the year, with more than 12,000 participants. We have launched activities such as book drifting, fellowship run and psychology professional assessment, held the "Feiyan Cup" Guan Dan Poker Game, offered fitness exercises, Pilates and resistance equipment courses, carried out farming practice and knowledge popularization activities, and launched outdoor yoga, aerial yoga and parent-child yoga courses to enrich employees' lives. We organized more than 1,300 activities of various associations throughout the year with more than 12,000 participants Financial Education CSRC Bank enriched the training forms of employees to enhance their knowledge and ability of consumer protection, and organized 11 consumer protection courses such as "Illegal Fund Raising Prevention Strategies", with more than 12,000 participants. Through learning points competition, employees were guided to actively participate in "Anti- WeChat Group Fraud" and other financial knowledge courses, with over 21,000 participants. 98 regulatory cases and risk tips such as "Personal Information Security Protection" were released. The company also launched the "I have a trick" micro-case self-creation course competition, invited public security anti-fraud experts to hold on-site training, and carried out the compliance theme activity of "understand the rules, be fearful, and keep the bottom line" to continuously strengthen the awareness of compliance with the law and build a firm compliance education defense line. The Bank has been carrying out various forms of public education activities, creating online and offline education brands, organizing institutions to carry out "3.15" Financial Consumers' Rights Day, "Popularize financial knowledge and guard the 'money bag" and other special publicity activities for more than 700 times, and placing more than 69,000 copies of publicity folders. We publish promotional tweets through online channels such as WeChat official account, mini banking program on WeChat and official website, and carry out activities such as prize-winning quizzes and knowledge quizzes. We put public information on consumer protection in financial service outlets and branch halls through exhibition frames, windows, streaming media and LED screens. We insist on carrying out public education activities on a regular basis, and have won many awards or commendations such as the "Suzhou Youth Financial Enlightenment Academy" and the Advanced Group for Financial Knowledge Promotion, demonstrating CSRC Bank's good image of protecting consumer rights and interests and fulfilling its social responsibilities. Employee gym class 哩什么是电信网络诈骗 "Telecommunication Fraud Prevention and Security Knowledge Presentation" seminar at Changshu community college for seniors 维护消费者权益构建社会主义和谐社会 arela 常熟农商银行存款保险保护您珍贵的财产常熟农商银 "3.15" consumer rights protection education and promotion week 沙成广发银行新年拒密全村版江苏·农村商业银行 E路有我 Bank Brand 警惕洗钱陷阱,小苏教你防范金融・知・沢系列直播 Financial knowledge live broadcast of "Watch Out for Money Laundering Traps" MENS 247388

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