2022 Highlights - PagoNxt & Santander UK
2022 Highlights
Branches
395
00
MA Employees
10,532
■
Total customers (mn)
5.7
Digital customers (mn)
3.3
Customer loans (€ bn)
31
Customer funds (€ bn)
42
■
Underlying attributable profit (€ mn)
364
ROTE¹
18.1%
Santander
Poland
'One of the largest and most innovative
financial institutions in Poland'
Strategic priorities ■■
Aiming to maintain a position in the top 3 NPS in a highly competitive market
As part of our simplification, digitalize areas and shorten processes in branches
and in aftersales services
Provide superior customer experience in every channel of contact with the bank
Deliver the best employee experience
(1) Adjusted ROTE: adjusted based on Group's deployed capital calculated as contribution of RWAs at 12%. Using tangible equity, ROTE is 11.9%.
Customer loans: Gross loans excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds.
More information at https://www.santander.com/en/about-us/where-we-are/santander-polska
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