Investor Presentaiton

Management Controls: Process Review Report 21 Month / Qtr Exec Committee Managing Director Month Week Senior Management Team Group Claims Management Team Operational Team Executive: Commentary MI Pack Day Intra Day . Meeting Minutes Balanced Business Scorecard equity CLAIMS Operational: • Departmental Reports - AD, IT, TP, QAD, Non- motor • Work state • New Claims • Call Volumes, SLA's Feed

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