Financial Resilience and Provisioning

Tight Control on Expenses Q1/01 vs. Q4/00 Q1/00 (2.5)% 6.2% Change in expenses Less: - Chile 2.9 - performance-related (1.3) 4.1 - sale of stock transfer business (2.1) - sale of Quebec branches (0.5) (0.6) Base expenses (0.7)% 1.9% 11 Improving Productivity expenses as % of revenues 60 58.6 55 50 52.3* 51.7 Q1/00 Q2/00 Q3/00* Q4/00 Q1/01 excluding special items 12

View entire presentation