Invest in Costa Rica - Services Sector
COSTA RICA - SERVICES SECTOR
Contact centers
•
•
•
•
•
•
Collections
Legal collections
Simultaneous Interpretation
Video remote interpreting
Customer Service/Care (via
phone, e-mail & chat)
Technical Support (Tier 1-4)
•
Sales/B2B sales
Technical sales support
•
Billing
°
Insurance validation
°
Seller/Vendor support
Marketing support
IT support
•
Local IT support
•
IT Global Helpdesk
•
IT Infrastructure
•
•
•
•
Network design, operations,
support & maintenance
Web Development & support
Software design, development &
validation
Application design
•
Quality assurance & testing
•
Database administration
.
Big Data
•
Cybersecurity
Cloud implementation
•
Data center operations
Data entry, mining & processing
Financial processes
•
General Ledger
Accounts Payable
•
Accounts Receivable
.
Invoicing & Collections
•
Order-to-Cash
•
Purchase-to-Pay
Record-to-Report
Credit Verification
•
Fraud Control
•
Auditing
•
Reconciliation
Cash Application
•
Cash flow management
•
Cost Accounting
•
Financial Planning & Analysis
Fixed Assets
•
Controlling
.
Tax Filing & Analysis
•
Treasury
Revenue Cycle
•
Transfer pricing
Statutory audit
••CINDE essential.
INVEST IN COSTA RICA
COSTA
RICA
Human resources
•
Payroll
•
Benefits & compensation
•
Recruitment
Screening & staffing services
•
Talent Management
•
•
•
•
•
.
HR planning & reporting
Expat relocations & training
Learning and development
Performance management
Travel & expenses
Employee data management
Employee service desk
Global mobility
Hire to retire
Marketing
•
Digital production
•
Web, microsites and banner design
Content production and curation
Social media planning & management
Community management
Procurement & supply chain
•
Procurement-to-Pay
Bidding
Strategic Sourcing & Purchasing
Transportation planning and
execution
Suppliers & Vendor management
Planning
Forecasting and seasonality
Customer order tracking
Supply chain management
Manufacturing planning
Vendor & materials compliance
Inventory allocation and
management
End-to-end logistics
Advanced business services
Master Data Management
R&D
Investment research
Portfolio Analysis
Risk Management
•
•
SOX audit and controls
.
•
Financial Reports
•
•
FCC/GAAP reporting
•
Forecasting
Report standardization
Management reporting
Campaign development
•
E-commerce
Creative conceptualization
•
•
Modeling
•
Web & mobile development
.
SEO, SEM
2D and 3D animation
Postproduction
•
•
Social listening
Reporting
•
Strategic consulting
•
Contract reviewing
Business process mapping
•
Digitalization
•
Robotic Process Automation
•
Machine learning implementation
.
Advanced Analytics
•
Compliance / anticorruptionView entire presentation