BMW Dealer Network Expansion

ALONG WITH CAR PARK INCREASE, AFTERSALES SEE HUGE POTENTIAL FOR SUSTAINABLE GROWTH. (unit) 1,200,000 1,000,000 800,000 600,000 400,000 200,000 2009 BMW Car Park Development ■MINI ■ BMW >1 Million 2010 2011 2012 'Maintaining Joy' & brand commitment 'Efficiency' 'Transparency' and 'Care' 2012 Aftersales Brand Campaign RMIN 享受关怀时刻。 BMW事故救援给你无微不至的关爱。 10065-999) K -400-000-666,www.m.com. 为悦全力以赴。 ALL FOR JOY BMW dealer network in china, D.Kirchert, Oct 2012 • Focus on communication on "Care" with Accident Hotline. • Accident Parts is over 40% of BMW Aftersales parts business. BMW售后服务。悦常在,驾无忧, BMW路后服务 BMW is the 1st mover on this service in Automotive companies. BMW Page 24

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