Financial and Operating Performance

Summary of major achievements in 2010 Optimise Balance Sheet Drive Profitability Achievements Proactive Liquidity Management by the Group has resulted in significant improvement of liquidity, manifested through strong increase in customer deposit base both in Wholesale as well as Consumer Banking - Strengthening of Cash Management facilities in Corporate banking paired with dedicated deposit gathering effort through RMs - Further build-up of Private Banking with increase in RMs from 55 to 60, resulting in Net New Money of more than AED 10b and generating operating profits of more than AED 100m in 2010 compared to break-even profitability in 2009 - Dedicated retention team in Retail Banking helped to limit outflow of deposits in mass retail - Active management strategies included build up of high quality Liquidity Asset Buffers (LAB) and selective approach to capital market for Medium Term funds - Successful securitisiaton of auto loan and corporate loan repurchase transaction generating AED 3b of long-term funding Further deleveraging and reduction of asset book - Reduction of Retail and Corporate asset portfolios through continued caution on new underwriting - AED 1.8b reduction in investment and trading securities portfolio Sale of 49% stake in NI to Abraaj to realise value and generate capital for further investments ▪ Enhancement of revenues on Corporate side through continued re-pricing of loan portfolio ■ Successful Retail banking efforts to increase NFI along several dimensions (FX, Credit cards and Investment Income), resulting in 19% growth in CWM non-interest income Significant improvement of overall cost position, e.g., - Efficiency gains and further capturing of merger synergies has led to staff cost reduction of AED 232m – High spend transparency, tight vendor management and increased operations efficiency reduced non-staff cost by AED 266m CAR strengthened to 20.1% from 18.7% at end-2009 ■ Tier 1 increased to 12.8% from 11.9% at end-2009 Deposits grew by 10% from end-2009 vs.8% decrease in loans, lowering the LTD ratio to 99% Significant profit on sale of NI stake expected in Q1 2011 ■ 2010 costs improved by 14% to AED 3,053m million from 2009 ☐ ROE of 10.3% for 2010 despite significant impairments on credit and associate investments Emirates NBD 25

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