Investor Presentaiton
October 10, 2023
Advancing Operational Insights
Benchmarking while informative, is challenged to draw actionable items as there are numerous
constraints with respect to applicability and accuracy between peers. This effectively stems from a
nonhomogeneous peer group, where in:
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Each peer is at a different stage of maturity related to technology and modernizing of their business;
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Each peer has different stakeholders, objectives, markets, regulations, and product offerings;
Each peer views outsourcing and self sufficiency of technology enablers differently;
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• Each peer has different economies of scale;
• Each peer's access to, and ability to, attract and retain talent varies considerably;
Each peer's price offering has a direct impact and correlation with customer service scores; Price
impacts customer expectations;
MPI does not currently have resources available to dedicate to researching and reconciling core operating
differences of its peers; Nor is there an appetite by peers to assist MPI in this process - It is a one-sided
value proposition in MPIs direction.
MPI invites a discussion with the PUB to undertake the Operational Benchmarking periodically, removing
this issue from the annual application process.
Manitoba Public Insurance
MPI Exhibit #57
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