2013 Annual Report
ECONOMIC PERFORMANCE
EMPLOYMENT
Indicators Consolidation
Direct economic value generated and distributed G4-EC1
The distribution of added value can be found on page
69 of the Annual Report.
Financial implications and other risks and opportunities
for the organization's activities due to climate change
G4-EC2
The incorporation of social/environmental risks and
opportunities is growing in the Bank's business strategy.
Although risks are not quantified, the Bank understands
the potential for the development of business that promote
the advancement of sustainability through our products,
processes, and our efforts to let stakeholders know our
position on these issues.
To that effect, the Bank is committed to our target
segments and audiences. They include: widen the availability
of low-carbon solutions for our clients; develop new financial
models to develop environmental asset markets; act as
investors in the low carbon business; prepare, keep and
report the greenhouse gas inventory; attain the global
targets in emission reduction; offset emissions in scopes
I and II; engage target audiences; participate actively
in important forums on the climate change topic.
Among the practices that underscore this commitment
in 2013, the Bank continued to sponsor The Economics
of Ecosystems and Biodiversity (the TEEB Brazil), with the
objective of calculating the economic value of the local
biodiversity, and we also attended the Annual Conference
on Ecological Economics sponsored by the International
Society for Ecological Economics (ISEE). In terms of social/
environmental risk management, the Social/Environmental
Risk Analysis is applicable to clients in sectors that are subject
to environmental licensing with limits in excess to R$1 million
and Project Finance initiatives.
In the field of opportunities, the Bank invested on
supporting our clients in the advancement of sustainable
practices. The advancement in social/environmental
management means added efficiency to business, revenue
growth or cost cuts. In the Corporate and Retail segments,
the marketing areas gained an in-depth knowledge while
improving their social/environmental business skills. Energy
efficiency, renewable energy, sustainable construction,
corporate governance action and certifications are examples
of business totaling approximately R$20 billion per year.
Still in 2013, there were advancements in the internal and
external perception of the Bank's sustainability approach.
For example, the 2013 climate and engagement survey
suggested an evolution in the perception of sustainability
as a key item of employee engagement.
Materiality and Responsibility
The Employment and Labor Relations items, under the Human Resources
Office, is of material importance for the Bank as this is a topic of interest
for stakeholders (i.e., information on how the Bank deals with labor issues);
for the Bank's ability in influencing stakeholders; for the reputational risks
associated thereto; for the topic being related to key regulations, laws and
covenants of strategic importance for the Organization and its stakeholders;
due to the high likelihood of generating significant risk for the Organization and
because the Bank has taken on public commitments in connection therewith.
Impacts - With approximately 50,000 employees, Santander is one of the
largest employers in the country. A good relationship with the staff contributes
to both attract and retain talent, improve the organizational climate and
increase productivity while ensuring compliance with labor laws. However,
inadequate people management practices may drive employee turnover,
impact the organizational climate while leading to initiatives that are non-
compliant with labor laws and agreements, under the risk of incurring in
fines and other penalties, which in turn may generate reputational risk and
financial losses.
Policies and Commitments
The Bank has in place special policies for rules concerning benefits such as medical
and dental insurance, transport vouchers, and handbooks on the use of meal
vouchers and life insurance. We also have in place a policy to hire employees
and interns. These policies are available on the Bank's Intranet and are subject
to revisions as needed.
152 Annual Report 2013
153View entire presentation