Investor Presentaiton

Excellence - Service Delivery, Security, Standards Service levels to be managed proactively - High Level Client Care Trending, root cause analysis and prompt corrective action Client queries managed through the High Level Client Care team are addressed within an hour IHS Service levels over the last 6 months - 98.11% "Eyes of the customer"- measures customers experience of service levels - assist clients with customer perception SAP Implement Change Assess R 360 Review and Discuss SABS ISO 9001 Plan for Change Member

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