Sustainability Report 2021

SUMMARY Presentation Message from Management The Águas do Brasil Group Integrity and Transparency Fostering Universal Access to Sanitation Water Security Efficient and Climate Change Water Cycle Our Utility Companies About this Report GRI Summary Corporate Information People management 103-2, 103-3 | 405 Employees are at the heart of the people management strategy, with a clear policy and structured actions throughout their entire life cycle in the organization. The objective is to ensure teams' well-being and provide meaning to work, based on inspiring leadership, through an organizational culture and internal environment that promote growth. The People Management Policy assumes as guidelines the respect for human rights, differences, and compliance with legislation, collective bargaining agreements, and contracts, in addition to contributing to the achievement of the Sustainable Development Goals (SDGs), encouraging inclusive, sustainable, complete, and productive employment, protecting labor rights, and promoting a safe and healthy work environment for all. The year saw the launch of Join RH, a cloud-based tool that brings together the main people management practices, bringing agility and efficiency to day-to-day routines. The system allows managers to have a unified view of their teams and facilitates access to information and human resources indicators, streamlining the movement of people and the preparation of management reports for the teams. By decision of the Board of Directors, since 2021, the company can count on a People Management Board, reinforcing the strategic nature of the topic, with the hiring of a director to lead the area, which also brought more diversity to the company's management board. Great Place To Work® Certified OUT 2021-OUT 2022 USA In 2021, the Group received the Great Place to Work certification seal, which indicates the best companies to work from the employees' perspective through a survey that evaluates the work environment, organizational climate, and people management criteria. The company obtained 1,778 responses in its first participation, representing an adhesion of 64%. The overall rate obtained was 75% positive, especially within the "Pride" scope, in which 91% of the interviewees said they were proud to tell other people that they work at Águas do Brasil Group. Levi After GABI's success, the electronic customer attendant, the Group created Levi, the virtual attendant for internal company matters via WhatsApp. The initiative further strengthened the relationship of the employees with the information technology, occupational health, and human resources sectors. The tool uses an artificial intelligence system, allowing the virtual attendant to learn about the employee with each interaction. To carry out the project, 50 people from these areas were involved in training and understanding how to structure the internal customer relationship platform in the company. Sustainability Report 2021 48 88

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