Healthier, Longer, Better Lives

LEARN BUY SERVICE Fast and Simple Claim Payments AIA Thailand: Digitalised & Automated Medical Claims Cashless Process Adoption through Provider Network Leading Customer Experience CLAIM Delivering a Scalable Process Claims processed in 2020 AIA >2.5m $日 Straight-through >70% processing of cashless Medical service Claim submission Al claims adjudication Acceptance Electronic claim payment outpatient claims Efficiency, enhanced data capture and analytics provide additional opportunities Expanded Provider Network Provider Management Customer Steerage Expansion of >15% provider network Underwriting Work-hour savings 3,000 and Pricing per month 33 33

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