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Investor Presentaiton

BFL business construct (3/3) 7 BAJAJ FINANCE LIMITED Customer Share (New addition) To grow our share of customer's wallet by offering all products and services in a frictionless manner and deliver highest Customer Satisfaction (CSAT) Score and Products Per Customer (PPC). (8 Technology & Data-first (New addition) Technology and data-first as an organization culture to solve all problems. Be an early adopter and invest in emerging technologies and data practices. It should result in sustained growth, superior customer experience, improved productivity and robust controllership. 64

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