Freshworks Investor Day Presentation Deck
Clopay®
America's Favorite Doors®
About Customer
Clopay is North America's largest
garage door manufacturer,
with four manufacturing plants
and 52 distribution centers
throughout the US and Canada,
generating $1.5 billion in
annual revenue.
freshworks
CASE STUDY
Clopay selects Freshworks to automate
and modernize dealer support
Business Challenge
Clopay experienced increasing
multi-channel interactions with
garage door dealers through calls,
mobile chats, website forms and
physical walk-ins.
Incumbent System:
Replaced with:
Freshdesk
The Solution
Freshdesk, Freshchat and Freshcaller
were purchased to create a unified
platform to enhance the agent and
dealer experience. Freshworks has
scaled with Clopay from 330 to
413 agents.
Oracle
Customer Service
Freshchat
Freshcaller
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