Albania: BPO Industry Profile
How large is the Global Outsourcing (IT-BPO) Market Size?
3
Global IT-BPO Spend (USD Bn)
3491
3576
1375
1400
3666
1440
3795
1498
1075
951
979
1008
636
635
652
650
370
395
385
386
159
167
181
186
2012
IT Services
ER&D
2013
2014
2015
Packaged Software
BPO
Hardware
-Total IT Spend
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•
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Global IT-BPO market recorded steady
growth in 2015, with worldwide spend
of USD 3.8 trillion and the growth over
2014 was pegged at 4%
The largest spend was on Engineering
R&D followed by hardware that
formed 40% and 26% of the entire
global spend
Americas remained the largest market
61%, while APAC recorded highest
growth of almost 100%, driven by fast
growth in bundled IT-BPO services
A combination of traditionally high
spending verticals such as insurance
and government along with emerging
verticals such as automotive and retail
were key growth drivers for the IT-BPM
segment during 2015
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