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Investor Presentaiton

Qatari customers are appreciating the improvements in our service • Localisation of our brand is one of the key priorities for the future • Significant improvement in our Qatari customer satisfaction Network Performance - Brand Campaign Value offers Community relevance Qatari call centre and new marketing campaign are two of the key successes wwwwww 14 FY Financial Results Results - 31 March 2012 Qatari Net Promoter Score Trends 10 +21 2 (9) (8) (11) Oct Nov Dec Jan'12 Feb Mar Apr

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