Investor Presentaiton
Supporting customers and society though COVID-19
•
.
Loan moratorium
Payment holidays until end of
2020 (capital & interest) for
customers with arrears <30 days
as at 29 Feb 2020
€6.0 bn (>25k customers
approved)
•
- €2.1 bn private individuals
- €3.9 bn businesses
•
New lending
Group Financial Results for the six months ended 30 June 2020
Maintaining Operational
Resilience
SupportCY
€689 mn new loans in 1H2020
Participation in the governmental
schemes for the subsidy of
interest rate to private individuals
and businesses
Strong pipeline of over €65 mn
for new housing loans, as at 21
August 2020
#RestartCY
All branches operating as usual
post lockdown
Increased usage of digital
channels sustained post
lockdown
• 72% of customers currently
digitally engaged¹ (vs 66% in
1H2019)
• 83% of total transactions² are
performed through digital
channels (vs 75% in 1H2019)
e
•
Support to ministries, agencies
and authorities in the fight
against COVID-19
Donations of c. €0.5 mn for the
fight of the pandemic:
•
c. €220K for the purchase of
medical equipment
à c. €260K for the support of
educational activities
Grants covering cost of
repatriation flights
(1) This is the ratio of digitally engaged individual customers to the total number of individual customers. Digitally engaged customers are the individuals who use the digital channels of the Bank (mobile banking app, browser and ATMs) to perform banking transactions, as well as digital
enablers such as a bank-issued card to perform online card purchases
(2) This is the ratio of the number of digital transactions performed by individuals and legal entity customers to the total number of transactions. Transactions include deposits, withdrawals, internal and external transfers. Digital channels include mobile, browser and ATMs
Bank of Cyprus Holdings
11View entire presentation