Investor Presentaiton

Short stay model of care will benefit the entire health system Megatrends in health will continue to drive patient-centric outcomes medibank Consumerisation 2 of health The shift to prevention The rise of new care settings Outcome-based care Short stay - joint replacement example Choice of care Customer needs Transparency, reduction or elimination of out-of-pocket costs Reduction in hospital stays where clinically appropriate Partnership with specialists and hospitals Integrated into a wide range of hospital covers Customer impacts Short stay model will bring positive impacts Standard care pathway Patient satisfaction² NPS 55.2 Short stay model Out-of-pocket savings How we respond • No gap joint replacement program is locally available to 65% of Medibank customers¹ Costs per episode of care Hospital stay costs • c. 4% of Medibank's joint replacement procedures are now through short stay model (FY21: 2.2%) Customers Medical specialists • Value and choice where clinically appropriate • Better customer experience through shorter hospital stays and no gap offering Benefits • Medibank Supports retention through better customer experiences • Reduces benefit outlays Participation in this market segment through hospital investments Health system Rehab costs In-hospital (c. $9,000) Prosthesis costs c. $7.5k (22%-25% of overall cost) NPS 71 c. $1.4k per episode of care Lower due to average length of stay reducing by 50%2 Higher payment to specialists to eliminate customer out-of-pocket costs At-home rehab (c. $2,800) Overall costs . Frees up resources for more acute needs More affordable care supports overall participation Long-term opportunities • • c. $30k-$33k • Gaining efficiencies with less need to invest in in-patient rehab facilities Capex can be directed to develop fit-for-purpose healthcare settings Opportunities to bring prothesis costs down through reform c. $7.5k (28%-31% of overall cost) c. $24k-$27k 1 Medibank customers live within 25km of a no gap site 2 KPMG. Medibank facilitates a sustainable healthcare system. July 2022 7

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