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Investor Presentaiton

Customers' voice, key in Banorte's evolution Ponting to a NPS of 90 based on improvements from the Internal Customers: ○ processes/services/systems products o branch-administration, contingency, others Banorte Móvil App WEB YOUR VOICE TRASFORMS 80.2 +15 pts 82.0 vs 2Q21 75.3 Branches +3.9 pts vs 2Q21 DB Rev Div Dep 17 NIM TI LD Loan BAP Guid ESG Hist NI ROE ICAP Mkt App C/I 71.4 +4.1 pts vs 2Q21 ATM +5.1 pts vs 2Q21 Eco GRUPO FINANCIERO BANORTE

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