2019 Investor Conference

Technology along The Journey Cl has been developing a comprehensive e-commerce channel. The online trading volume has increased by 30%, in which mobile trading accounted for 21%. Passenger Technology Adoption in 2018 Passenger Demand For Mobile Service 100% 8596 Alerts on Flights and Gates 74% 22% 80% 70% 6596 60% Bag Collection Notification 63% 32% 54.5% 48% 4496 40% Report Mishandled Bags 2696 23% 20.5% 20% 09 Route to Check-in, Gates, Lounge 59% 65% 29% 35% 64% 29% Track Bags on Apps Booking Check-in Bag Tag Self-bag Passport Drop Dwell Boarding Time On Bag Board Collection ID Identification CI Mobile APP 3.0 Itinerary Management 59% 33% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Minervation o far not ORWARDNES Po in appe before 6:00 TPE FUK 11:02 11 10 E-Bulletin Board Exil 行李出 Facebook Customer Service 台灣益家航空公司正式啟用書寫報 Self Check-in Baggage Counter CHINA AIRLINES CHINA AIRLINES Baggage Tracking System Source: SITA 23

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