ANNUAL INTEGRATED REPORT 2021

31 ANNUAL INTEGRATED REPORT 2021 | AXTEL To guarantee network reliability we have a Business Continuity Management System which indicates the procedures required to recover our operation in critical moments by means of strategies, plans and drills that minimize the risk of impact for the company and its customers. We are ISO 22301 certified to manage business continuity. Our operation is governed by a procedural scheme based on international standards such as ITIL, ISO 9001 and ISO 27001. We also have over 500 certifications for our employees, which affords us a deeper understanding of the technologies that make up the network and greater agility in overcoming challenges. =

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