Scotiabank ESG and Financial Performance Update
Digital Progress: All-Bank
Canada: Progress across all key metrics as customer adoption of Digital continues.
Pacific Alliance: Continued digital progress with steady increase in digital and mobile customers across all countries.
DIGITAL ADOPTION (%)
+6%
ACTIVE
7,524
8,073
8,733
8,357
8,889
+200 bps
DIGITAL USERS
( %23' 0 0 0 )
6,316
+41%
56%
59%
58%
60%
50%
2019 2020 2021
2022
Q2/22 Q2/23
43%
+1,650 bps
+11%
2019
2020
2021
2022
Q2/22 Q2/23
ACTIVE
5,903
6,727
7,496
7,813
7,057
DIGITAL SALES (%)
MOBILE USERS
( %23' 0 0 0 ) 1
4,513
+73%
2019 2020
2021
2022
Q2/22 Q2/23
+420 bps
+60 bps
50%
51%
47%
42%
36%
28%
+2,330 bps
SELF-SERVE
TRANSACTIONS
(%)
89%
92%
92%
92%
93%
81%
+1,190 bps
2019
2020
2021
2022
Q2/22
Q2/23
2019 2020
2021
2022
Q2/22 Q2/23
12019 uses historical estimation based on available mobile user data for Colombia and Chile
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