Our Digital Consumer Bank Pitch

Cost of credit in line with guidance, with improved coverage Loan-loss provisions Constant EUR bn 3.6 3.1 Credit quality Dec-19 Dec-20 2.8 12.2 Cost of credit¹ 1.00% > 1.28% 2.7 +47% YOY NPL ratio 3.32% > 3.21% Q1'20 Q2 Q3 Q4 2020 Coverage ratio 68% > 76% Loan-loss reserves 20.4bn 24.3bn > (Constant EUR) Santander (1) Provisions to cover losses due to impairment of loans in the last 12 months/ average customer loans and advances of the last 12 months 44 57

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