Economic Forecasts and Performance Review
Growth in Digital Banking
Steady progress against digital targets
Digital Retail Sales¹
+1,700 bps
22
22
28
Digital Adoption²
+1,300 bps
In-Branch Financial Transactions³
-1,000 bps
39
26
33
23
29
20
26
16
11
15
F2016 F2017 F2018 F2019
F2016 F2017 F2018 F2019
F2016 F2017 F2018
F2019
Goal
>50%
Goal
>70%
Goal
<10%
• Sales grew 600 bps
against Q4 of last
year
• Strong progress
made across key
markets; key
highlight includes
Colombia improving
>1,000 bps against
Q4 of last year
•
In-branch
transactions
decreased the most
in 3 years; 400 bps
against Q4 of last
year
1 Canada: F2017 22%, F2018 26%, F2019 26% PACS: F2017 13%, F2018 19%, F2019 29%
2 Canada: F2017 36%, F2018 38%, F2019 42% PACS: F2017 20%, F2018 26%, F2019 35%
3 Canada: F2017 17%, F2018 15%, F2019 12% PACS: F2017 29%, F2018 24%, F2019 19%
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