Investor Presentaiton

OUR STRATEGIC PRIORITIES ARE BASED ON FOUR PILLARS 88833 OUR OUR OUR OUR PEOPLE CUSTOMERS SHAREHOLDERS COMMUNITIES STRONG CORPORATE CULTURE ENGAGED PEOPLE ABILITY TO ATTRACT, DEVELOP AND RETAIN TALENTS. ENGAGING OUR PEOPLE TO PROVIDE A STATE-OF-THE-ART CUSTOMER SERVICE PREFERENCE AND LOYALTY CUSTOMER-FOCUSED PROVIDE SUITABLE OFFERS TO MEET CUSTOMERS' NEEDS, WHILE DELIVERING A STATE-OF-THE-ART CUSTOMER SERVICE EXPERIENCE RECURRENCE AND CAPITAL DISCIPLINE CREATING SHAREHOLDER VALUE MAINTAIN LIQUIDITY AND CAPITAL DISCIPLINE TO GENERATE SUSTAINABLE AND PROFITABLE RESULTS, WITH SOLID RISK MANAGEMENT AND RIGOROUS COST CONTROL BUILDING A SUSTAINABLE BUSINESS RESPONSIBLE BANKING DOING BUSINESS WHILE CONTRIBUTING TO THE ECONOMIC AND SOCIAL PROGRESS OF COMMUNITIES Santander OUR PURPOSE IS TO HELP PEOPLE AND BUSINESSES PROSPER 16

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