Metropolis Network Expansion and Revenue Growth Strategy
Key ESG Initiatives 2023-24
•
•
•
•
•
.
Emissions & Energy
Utilize renewable energy sources (solar, wind, energy
saver kits).
Conduct energy audits in offices to identify energy-
saving opportunities
Conduct digital GHG inventories for all Scope 1, 2, and
3 emissions.
Equip company-owned vehicles with CNG kits.
Launch e-bike initiative for logistics and home visit
technicians to reduce costs and carbon emissions.
Implement Black-Out Periods twice a year to reduce
employee travel.
Partner with specialized agencies to reduce carbon
footprint and optimize costs.
Water & Waste Management
Implement water conservation measures (biocakes
for urinals, water nozzles
•
Reduce plastic usage; Use non-toxic, eco-friendly
cleaning chemicals.
•
Treat reagents/sample mixed water in effluent
treatment plants.
Segregate waste into different bins with barcodes for
authorized disposal.
Digitally track and report waste generation on a
monthly basis.
Aim for zero waste to landfill and adopt circular waste
management.
•
•
Occupational Employee Health & Safety
Partner with educational institutes, establish OHS
governance, and clarify roles for OHS professionals.
Align annual performance with safety management,
involve workers in safety processes, and conduct
internal safety audits.
Develop SOPs for injury classification, track using
GoVEVA, and differentiate between worker and
employee incidents. Monitor and report fatalities
and assess risks with third-party assistance.
Create mitigation plans, offer injury reporting
training, and extend it to contractors and suppliers
Employee Recruitment, Development and
Retention
Strengthen the DE&I Program and improve the
Diversity/New Hire Ratio; Hiring of differently abled
people
Drive the LGBTQIA+ campaign for sensitization and
awareness.
Launch of exclusive program on Women's Leadership
HIPO Employees
Community Development
Implementing planned CSR initiatives for fiscal year
2023-24, including the MedEngage Scholarship Program,
Too Shy to Ask (TSTA), Delhi Skill Entrepreneurship
University (DSEU), and Preventive Healthcare projects
1
•
.
METROPOLIS
The Pathology Specialist
Quality of Care and Patient Satisfaction
Actively conduct NPS surveys aiming for a consistent
score of 85 with fewer detractors and share results
with stakeholders. Assign expert teams to address
detractors' concerns from NPS surveys.
Monitor and aim to resolve over 80% of complaints
within 24 hours using the Service CRM. Our quality
team audits closed complaints for compliance.
Introduced a 'Rate our Phlebotomist' system for
competency assessment.
Use of Service CRM to handle complaints and
feedback from various sources, nationally and
internationally, including PSC, call centers, social
media, and email desks.
Patient Privacy and Electronic Health Records
Partnered with a Consulting firm and initiated the
process to achieve Certification in ISO 27001/
2:2022 and ISO/IEC 27701:2019 during FY 24 for
Information Security and Data Privacy.
Continue to maintain high ethical standards at all
times, protect and secure the data, infrastructure,
and identity.
30View entire presentation