Investor Presentaiton
Digital Progress: Pacific Alliance
+8%
Digital Adoption (%)
+600 bps
Active Digital
Users (#'000)
3,677
4,002 4,365
4,044 4,357
2,717
58%
58%
53%
52%
46%
+60%
2019 2020 2021
2022
Q1/22 Q1/23
35%
+2,300 bps
+12%
2019
2020
2021
2022
Q1/22
Q1/23
Active Mobile
Users (#'000)1
3,334
3,793
3,861
3,458
2,830
1,847
+109%
Digital Sales (%)
+800 bps
2019
2020
2021
2022
Q1/22 Q1/23
+100 bps
68%
67%
59%
55%
51%
+3,800 bps
29%
Self-Serve
Transactions
87%
90%
91%
91%
92%
75%
+1,700 bps
(%)²
2019
2020
2021
2022
Q1/22
Q1/23
2019
2020 2021
2022
Q1/22 Q1/23
Definitions
Digital Sales (% of retail unit sales using Digital platforms)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS
12019 use historical estimation based on available mobile user data for Colombia and Chile;
2 Self-serve transactions for prior periods have been restated to conform to the current presentation
26View entire presentation