Investor Presentation
Flagship North American Personal and Business Banking franchise
■ Well established and growing business for BMO, serving ~12MM
customers and contributing 37% of BMO's revenue
Canada: Leading revenue growth and top tier share gains
in key product categories since F'201
U.S.: Leveraging our expanded market presence and scale,
serving 4MM customers through ~1000 branches in 22
states and a national digital deposit platform
Driving core customer acquisition, deepening customer
relationships and enabling One Client growth with Wealth
Management and Commercial Banking
Award winning digital capabilities delivering personalized
banking experiences, with over one-third of core products sold
through digital channels
■ AIR MILES loyalty program with nearly 10MM Canadian
Collectors and 300+ leading merchants and growing;
enhances customer acquisition and engagement opportunities
External recognition:
JDPOWER
#1 in Customer Satisfaction among the
"Big 5" Retail Banks²
- JD Power
WORLD
FINANCE
BEST RETAIL BANK.
CANADA
AIR MILES.
P&BB Banking Revenue as % of Operating Group
Revenue³ - LTM Q1'24
Other
63%
O
CDN P&BB
24%
U.S. P&BB
13%
P&BB Loan and Deposit balances
($B in local currencies) - Q1'24
208
#1 Retail bank in Canada for
second consecutive year
2022-2023
BMO
- World Finance
Canada
200
Loans
80
34
■Deposits
US
Outstanding Machine
Learning Initiative
WANER
- The Digital Banker
Prior period amounts have been reclassified to conform with the current period presentation
1 Source: OSFI Personal market share (Q4'20 - Sept'23); CBA Business Banking market share (Sept'20 - Mar'23) for $0-1MM loan and $0-5MM deposit segments
2 For more information, refer to www.jdpower.com/business
3 Based on reported results; Percentages determined excluding results in Corporate Services
BMOM
Investor Presentation ⚫ February 2024
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