Investor Presentaiton
No. 46 of 2012
[Rev. 2016]
Consumer Protection
(b) to a ministry, department or agency of a government engaged in
the administration of legislation that protects consumers or to any
other entity to which the administration of legislation that protects
consumers has been assigned;
(၁)
to a prescribed entity or organization, if the purpose of the
communication is consumer protection;
(d) to a law enforcement agency;
(e) to his, her or its counsel; or
(f) with the consent of the person to whom the information relates.
(2) Except in a proceeding under this Act, no person shall be required to give
testimony in a civil proceeding with regard to information obtained in the course of
exercising a power or carrying out a duty related to the administration of this Act
or the Regulations.
87. Disclosure of information
(1) If a supplier is required to disclose information under this Act, the disclosure
shall be clear, comprehensible and in accordance with the standards set under the
Standards Act (Cap. 496).
(2) If a supplier is required to deliver information to a consumer under this Act,
the information must, in addition to satisfying the requirements in subsection (1),
be delivered in a form in which it can be understood by the consumer.
88. Limitation of arbitration
(1) Any term or acknowledgment in a consumer agreement or a related
agreement that requires or has the effect of requiring that disputes arising out of
the consumer agreement be submitted to arbitration is invalid insofar as it prevents
a consumer from exercising a right to commence an action in the High Court given
under this Act.
(2) Despite subsection (1), after a dispute over which a consumer may
commence an action in the High Court arises, the consumer, the supplier and any
other person involved in the dispute may agree to resolve the dispute using any
procedure that is available in law.
(3) A settlement or decision that results from the procedure agreed to under
subsection (2) is as binding on the parties as such a settlement or decision would
be if it were reached in respect of a dispute concerning an agreement to which this
Act does not apply.
PART X - THE KENYA CONSUMERS
PROTECTION ADVISORY COMMITEE
89. Establishment of the Committee
(1) There is established a committee to be known as the Kenya Consumers
Protection Advisory Committee.
(2) The Committee shall consist of―
(a) a chairperson elected by members from among the members referred
to in paragraph (d)(i);
(b) the Permanent Secretary in the ministry for the time being responsible
for matters relating to trade and industry;
(c) the Attorney-General;
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