Investor Presentaiton slide image

Investor Presentaiton

Retail Ireland - well positioned to grow Investor Day Strategic Initiatives • Unlocking growth Supporting home building and buying Building out wealth and insurance business Improving customer experience and driving efficiency Bank of Ireland 2018 Results Announcement 2018 Progress . Market share maintained or grown across all key business lines New mortgage lending up 17% with broker re-entry in Q4; new personal lending up 20% Wealth and Insurance: 21% income growth vs. 2017 and increased penetration of our customer base to 26% Improved customer experience: new digital platforms and digitised customer journeys Target outcomes in 2021 ↑ c.20% overall growth in loan book ↑ Increase in wealth AUM Bank of Ireland 11
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