Investor Presentaiton

143 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 OUR VALUE CREATION | Social and relationship capital 20 Social and relationship capital MIS Social Patient service at HCP, project sponsored by Rede D'Or São Luiz At Rede D'Or São Luiz, we believe in a transparent and positive relationship with our stakeholders as a way to contributed to building a better country. In 2021, we continued with our purpose of investing in initiatives that can add to promoting our patient's health and illness prevention and, in a broader sense, of the communities impacted by our operation. In the midst of the pandemic and the extensive use of digital tools, one of our concerns is ensuring our applications' accessibility to all stakeholders. Since 2018, we have been following the Web Content Accessibility Guidelines (WCAG) for most of items whose conformance was rated A and AA, ensuring an average score of 79% of accessibility for our tools Disease prevention and health promotion GRI 103-2, 103-3 Aware of our role as a benchmark in health care and engaged in health promotion, which includes not only treating diseases but also preventing them, in 2021 we kept on conducting several public awareness campaigns. In our official channels, including Spotify, which was launched in 2021, we address topics like heart health, urology, orthopedics, pink October (women's health), yellow September (mental health), blue November (men's health), hand sanitization, breastfeeding, among other campaigns to encourage vaccination and provide information about the use of masks. 144

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