Nova Realidade Covid-19 após 1 ano

Trends Business models and partnerships Customer demands and channel usage have evolved in recent years, resulting in greater complexity to deliver with limited resources and capital Retailers will need to reconsider their business models and consider partnerships to stay relevant Declining Margin and Productivity - Cost of Doing Business With today's disruption and today's technology and talent gap, retailers need to evolve over time or fall behind The cost of doing business is just rising while profit margins are shrinking, so costs need to be radically rethought. Purpose and reputation - Sustainability and greater purpose If retailers cannot articulate why they are in business and what they stand for, they will increasingly lack the legitimacy to exist as a business KPMG Customer Power If retailers don't know who their customers are and why they want to interact with your brand, they're likely to disappear Retail is moving from a push (B2C) to a pull (C2B) model © 2021 KPMG Auditores Independentes Ltda., a Brazilian limited liability company and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. BD210890 Source: KPMG - Nova realidade Covid-19 após 1 ano Página | 68

View entire presentation