Investor Day 2021 - Maybank Group's Five-Year Strategy: M25
M25 Targeted Outcomes
Desired Long-Term Outcomes
Sustainable
ROE
M25
HUMANISING FINANCIAL SERVICES
Top Rated
Customer Experience
13-15%
Return on
equity
<=45%
Cost to income
ratio
> 100 sen
Earnings per
share
40-60%
Dividend
payout ratio
(net cash basis)
Build top-notch experience for our
customers via digital and hybrid services
by leveraging data analytics:
Net Promoter
Score (NPS)
Digital
Penetration
•
Conversion
Rate
•
Regional
ESG Leader
•
Mobilise RM50 billion in Sustainable
Finance by 2025.
•
Improve the lives of 1 million
households across ASEAN by 2025.
Commitment to a carbon neutral
position of our own emissions by 2030.
Achieve 1 million hours p.a. for
sustainability and delivering 1
thousand significant UN-SDG related
outcomes by 2025.
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