GROUP - EBIT PERFORMANCE - PRE COVID TO NOW
Domino's
DOMINO'S VALUE TREE: BRAND POSITIVE
DIGITAL
■
Domino's digital sales channels are performing strongly, led by the new-
generation mobile application
■ The new app is delivering a record proportion of online sales
App users demonstrate a higher Customer Lifetime Value (CLV) through
increased order frequency
Loyalty programs are driving positive customer sentiment in applicable
markets
DOMINO'S STORE OPERATIONS AND DIGITAL CHANNELS ARE PERFORMING WELL -
PRODUCT DEVELOPMENT AND PRICING ARE MANAGEMENT'S PRIMARY FOCUS AREAS
PRODUCT DEVELOPMENT
☐
Product development teams in APAC and Europe have developed menu
additions offering new choices for existing customers, and options for new
customers and occasions
■ These include MyBox (APAC), focused on the single customer occasion,
and 'crispy fries' designed to be delivered (Europe) that are resonating
strongly with customers in France and the Benelux
WALLET
GET DEALS WITHOUT
THE ORDEAL
NEW
FIND IT IN
THE APP
6:00
Domino's
20-7
WALLET
NO MORE
SEARCHING
NO MORE
MISSING OUT
NO MORE
FRUSTRATION
目
My Acc
Menu
bale)
My Order
GET THE APP
FIND, SAVE & REDEEM IN ONE PLACE
App-only specials, including the ability to save them
in Domino's Wallet, drives higher CLV
39View entire presentation