Investor Presentaiton

WE HAVE THE INDUSTRY'S HIGHEST CUSTOMER SATISFACTION Net Promoter Score (NPS)2 84 82 70 52 7 carlotz CARVANA "... Their website was easy to navigate and the staff is very professional. I enjoy the electronic signature app and I would recommend stopping here first when shopping for a vehicle" - September 2020 SHIFT vroom Auto Retailers¹ "Super easy, very helpful. Most of the transaction was done over the phone because I live over 3 hours away. Made everything super convenient." - September 2020 William Source: Reviews from Google, cars.com and company website. 72 Note: NPS calculation methodology may vary by reporting source; CarLotz NPS score calculated by using buyer and seller online reviews. Includes: Rush Enterprises, Lithia Motors, Avis Budget Group, Sonic Automotive, Asbury Automotive, Penske Automotive and AutoNation. Sources for net promoter scores ("NPS") are as follows: Vroom from IPO Prospectus Supplement filed on 06/09/2020, Carvana from William Blair Growth Conference Presentation on 06/10/2020 and Shift from October 2020 Investor Presentation filed on 10/05/2020. Gaming CS ****⭑ carlotz 9 1

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