Investor Presentation
Our compelling and engaging retail experiences set us apart...
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Welcoming store environment
Serves customers making a quick
stop or those looking for high-touch
engagement and service
performstrin
Look for
Perpetually upgrading stores over
these icon 10 years old
on the she
Expert, Compassionate Advice
Highly engaging
Animal Care Expertstra
(ACES) balance safety,
compassion, expertise
and efficiency
18+ hours of rigorous
training in nutrition,
care, wellness, customer
service & selling skills
pet
valu
Premium consumables offering;
strong proprietary brands
Premium consumables-
focused offering drives Orijen
~70% of product sales
Broad assortment of national
brands, complemented by
award-winning proprietary
brands, consisting of 1,500
products composing ~30%
of product sales
Taste of
the Wild
ACANA
performatrin
ADULT
Ultra
PRAIRIE STEW
Inviting in-store services
~60% of stores offer
self-service dog wash
bays and ~35% offer
grooming salons
Significant growth
opportunity with only
~20% offering both
Strong and growing customer
loyalty program
Over 1.6 million active loyalty
members as of Q2 2021
Over 60% of system-wide sales
from loyalty members in Q2 2021
Loyalty transactions
are 72% higher
average basket
Stores with both
services have ~18%
higher AUV
Note: AUV or Average Unit Volume is a non-IFRS measure; Active loyalty membership based on transaction history in the LTM.
7
Your
Rewards
petvalu
Pace
Integrated omni-channel
capabilities
Invested over $25M since 2019
Shop Ahead launched in May '20
(order online/by phone, then
pay/pick-up at nearest store)
Ultra
Rolled out direct-to-customer
e-commerce site Aug '20-Feb '21
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Limited
Fully integrated Click-and-Collect
rollout to be completed in Q3 2021View entire presentation