2021 VONB Performance and Strategic Highlights
The Leading Platform in ASEAN with Proven Execution
Structural Growth Drivers
>500 million Middle Class and
Affluent Population by 2030E
17% VONB Growth in 2021 and #1 ranking across 6 markets (1) combined
Scaling Premier Agency
Digitally-led Partnerships
ASEAN
0.5
billion
people
Rest of
2.1
AIA Footprint
Agency VONB
Top 5 domestic bank partners (2)
Growing Scale
+8% Active Agents
+>20%
+9% Active New Agents
Increasing Productivity
+12% VONB per active agent
+7% MDRT members
2020
2021
2020
VONB
+>15%
AIA
>48m Bank customers
100% Virtual and remote
sales capability
10%
ANP from digitally-
augmented leads
~2.7%
Insurance Penetration
>$35b
ANP Opportunity from
Mortality Protection Gap
>$225b
Annual Health Protection Gap
Al-enabled
Recruitment
Better selection and
productivity uplift
in Thailand
Social Media
Leads Generation
~850k Leads
Generated
>8% Conversion
in Malaysia
>60% Cloud Adoption
Digital and Analytics Enabled Business
Remote Face
-to-face Sales
Capacities across all
markets and channels
>45% adoption during
peak COVID-19 wave (3)
Customer Acquisition
through Partners
200k new customers
through scenario-
based products with
TNG Digital in Malaysia
Modern Technology Architecture
~90% Modern Applications
2021
Leading Digital
Experience
>4 average
App Store Rating
Al Claims (4)
~100% claims
assessed by Al
>55% of minor claims
paid within 24 hours
~2x Increase in STP (5)
Notes: All AIA figures are for Thailand, Singapore, Malaysia, Indonesia, the Philippines and Vietnam; growth rates against 2020 unless otherwise stated
In aggregate across the six markets by ANP in 3Q 2021, based on regulatory data
(1)
(2) Top 5 domestic bank partners - Bangkok Bank in Thailand, BCA in Indonesia, BPI in the Philippines, Public Bank in Malaysia and VPBank in Vietnam
Case completed remotely in August 2021
(3)
(4)
AIA HealthShield electronically-submitted claims in Singapore
(5)
September 2020 to December 2021
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