Investor Presentaiton

Digital Progress: Pacific Alliance Digital Adoption (%) +9% 3,677 4,002 +700 bps Active Digital Users (#'000) 2,717 1,947 53% +105% 46% 35% 2018 2019 Q4/20 Q4/21 26% +2,700 bps +18% 2018 2019 Q4/20 Q4/21 3,334 Active Mobile 2,830 Users (#000)¹ 1,847 +187% 1,163 Digital Sales (%) 2018 2019 Q4/20 Q4/21 +400 bps 55% 51% +200 bps Self-Serve 86% 88% 29% +3,600 bps Transactions 69% 73% 19% (%) +1,900 bps 2018 2019 Q4/20 Q4/21 2018 2019 Q4/20 Q4/21 Definitions Digital Sales (% of retail unit sales using Digital platforms) Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS 12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 25 25

View entire presentation