Sustainability Report 2020
Creating value Who we are?
Accelerating actions
to achieve the SDGs
| People | Planet | Prosperity | Peace | Partnerships | Appendices
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Creating value | Who we are? | Accelerating actions | People | Planet | Prosperity | Peace | Partnerships | Appendices
to achieve the SDGs
Clients Process
Our food grade recycled resin is sent to our
shareholders part of the Mexican Coca-Cola Industry
(MCCI) who oversee manufacturing new bottles with
recycled content, currently MCCI bottles have an
average of 30% recycled content and 100% in millions
of packages.
The goals of #WorldWithoutWaste creates certainty
from the collection chain to recycling allowing PET
containers to have life again and again.
Our direct clients are:
Recycled Food Grade Resin:
7 bottlers from the Mexican Coca-Cola Industry who are
in turn Shareholders of PetStar.
By-products: 20 national and foreign clients.
Our indirect customer is the final consumer of the
products bottled with our recycled resin, who through
the correct disposal of their containers allow the
virtuous cycle of circular economy to continue.
Relationship with customers
Our relationship with customers is extensively a
process of customer care and service, which aims
to: “Know the performance of the product in the
customer process", including logistics, transportation,
asset security and product unloading at their facilities
to guarantee compliance with product quality and
safety commitments; in addition to identifying areas
of opportunity, concerns, new requirements, and
suggestions that guide the continuous improvement
and innovation of our processes.
We have a common process of visiting our customers
(transformers) scheduled annually at our facilities to
verify the performance of the product. The information
taken from the visits are shared with all Operational
Managers as to implement actions to solve the problem
or opportunity identified. Each client is visited at least
twice a year.
Customer satisfaction
evaluation
Through this process of compliance with the transport
specifications of the finished product in each of the
deliveries is systematically measured. Through a
questionnaire, customer satisfaction, product quality
and safety, customer-supplier communication, and
follow-up to the solution of complaints and claims are
evaluated annually. The results obtained are analyzed
to generate corrective and / or preventive actions
when opportunities are identified. The information
generated in this process is shared with the General
Management, who analyzes it together with the
Technical Committee of the Board of Administration.
ON
Cradle to Cradle
PetStar, the largest food grade PET recycling plant in the world and part of the Coca-
Cola Mexican Industry, achieved the Bronze level of Cradle to Cradle certification
for its food grade PET recycled resin (PetStar RebornⓇ), being the first PET recycled
resin in the world Cradle to Cradle Certified™, reafirming its commitment with the
sustainability. PetStar's Sustainable Business Model embeds the C2CTM approach in
its operations in line with the Circular Economy, generating social, environmental
and economic values in congruence with the ve categories it promotes:
A
Material
Healt
Material
Reutilization
Renewable
Energy
Water
Stewardship
Social
Fariness
Water stewardship:
The water used during processing is 100% treated on site at a high-tech
Wastewater Treatment Plant, which assures that released water is safe for
humans and the environment.
Social fairness:
Indirectly it provides certainty to 24,000 waste pickers and collectors through
inclusion initiatives that offer them a formal role in the supply chain through the
PICM. This Model also promotes and respects the rights of boys and girls through
a variety of social programs, including the CEDIC, located in Mexico City and
Mayama located in Guadalajara City, benefitting more than 900 girls and boys,
that are children of pickers and collectors, providing health, food and education
programs and helping them to develop skills for life.
CERTIFIED
O Material health:
PetStar RebornⓇ is free of the presence of any chemicals from the Cradle to
Cradle Certified™ "Banned List”, due to the purification process applied with high
end technology, continuous improvement, innovation and process efficiency,
endorsed by FDA non-objection letter, MBDC Material Health Assessment, ISO
9001 and ISO 22000.
Material reutilization:
PetStar RebornⓇ offers a clear example of a Circular Economy, thanks to its
integrated process, beginning with bottle collection to the recycling of PET
bottles producing recycled food grade resin, which is reused by the Coca-Cola
Mexican Bottlers for manufacturing new PET bottles with up to 100% recycled
content.
Renewable energy:
PetStar RebornⓇ is manufactured using 66% of renewable energy provided by
the combination of wind power, solar panels and cogeneration.
ciel ciel
600m
cradle to cradle
BRONZE
100%
PETSTAR®
REBOORN
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Report
2020
Sustainability
PETSTAR
GRI
102-6.
GRI
102-2, 201-2,
12 SE
12
AND PRODUCTION
305-1, 305-5,
416-1.
Sustainability
Report
2020
PETSTAR
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