BBVA Bancomer/2018 Annual Report

Supplier quality survey In 2018, we obtained the results of the supplier quality assessment conducted in 2017. This survey measures the degree of supplier satisfaction and is carried out at BBVA Group level. The following conclusions could be drawn from the results: • BBVA Bancomer presents high averages with respect to the Group and the 2015 assessment of BBVA Bancomer. Impressive results for the "General view of the BBVA Group" and "Communication and perception of the Procurement Department" segments. •Focusing on "General view of the BBVA Group", the score obtained under "BBVA Group has impressed me as a company" was a particular highlight. Under "Communication and perception of the Procurement Department", positive scores were awarded in relation to professional respect. Supplier mailbox The following mailbox has been set up to report any action or situation relating to BBVA that may violate applicable law or breach the standards set out in the Code of Ethics for Suppliers: [email protected] Goals for 2019 Increase the number of suppliers to be reviewed and approved in comparison with 2018. Increase the number of certification bodies used for the reviews. Suppliers Portal: https://suppliers.bbva.com/compras-responsables/ Code of Conduct: https://storage.googleapis.com/bbva-suppliers.appspot.com/Codigo-de-conducta.pdf Code of Ethics for Suppliers: https://storage.googleapis.com/bbva-suppliers.appspot.com/Codigo-etico-de-proveedores.pdf Responsible Procurement Policy: https://storage.googleapis.com/bbva-suppliers.appspot.com/Politica-compras- responsable.pdf PPP Principles governing relations with suppliers: https://storage.googleapis.com/bbva-suppliers.appspot.com/Principios- IPA-relacion-con-proveedores.pdf 69

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